App Not Working

If the Servella app isn't working as expected, don't worry – most issues can be resolved with a few simple steps. This guide covers common problems and their solutions to help you get back on track quickly.

Quick fixes to try first

Before diving into more detailed troubleshooting, try these quick fixes that resolve most app issues:

• Force close the app completely (don't just minimise it) and reopen it
• Check your internet connection – try loading a website to confirm you're online
• Turn your phone's Wi-Fi off and on again
• Switch between Wi-Fi and mobile data to see if the connection is the issue
• Restart your phone – this clears temporary memory and often fixes glitches

App won't open or crashes immediately

If the app won't open at all or crashes as soon as you launch it:

• Make sure your phone has enough storage space – apps need room to run
• Check if your phone's operating system is up to date
• Delete and reinstall the app from the App Store or Google Play
• If reinstalling doesn't work, restart your phone and try installing again
• Check if other apps are working – if not, the issue may be with your phone

App is running slowly

If the app is sluggish or takes a long time to load:

• Close other apps running in the background to free up memory
• Check your internet speed – a slow connection will affect app performance
• Clear the app cache (instructions below) to remove temporary data
• Make sure you're running the latest version of the app
• If you're on mobile data, try connecting to Wi-Fi for a faster connection
• Restart your phone to clear temporary memory

Pages won't load or show errors

If certain pages won't load or you're seeing error messages:

• Pull down on the screen to refresh the page
• Check your internet connection is stable
• Log out of the app and log back in
• Clear the app cache to remove any corrupted data
• Check if the issue happens on specific pages or throughout the app
• Try again in a few minutes – there may be temporary server maintenance

Login problems

If you're having trouble logging in to the app:

• Double-check you're entering the correct email address
• Make sure Caps Lock isn't enabled when typing your password
• Try the "Forgot Password" option to reset your password
• Check if you can log in on the website (servella.co.uk) – if so, the issue is app-specific
• Clear the app cache and try logging in again
• Delete and reinstall the app if login continues to fail

Push notifications not working

If you're not receiving booking reminders or other notifications:

• Check your phone's settings to ensure notifications are enabled for Servella
• On iPhone: Go to Settings > Notifications > Servella and enable "Allow Notifications"
• On Android: Go to Settings > Apps > Servella > Notifications and enable them
• Make sure "Do Not Disturb" mode isn't enabled on your phone
• Check the notification settings within the Servella app itself
• Log out and back in to refresh your notification token

Update the app

Running an outdated version can cause issues. Make sure you have the latest version:

• Open the App Store (iPhone) or Google Play Store (Android)
• Search for "Servella" and check if an update is available
• If an update is available, tap "Update"
• Enable automatic updates to always have the latest version
• After updating, restart the app to apply changes

Clear app cache (Android)

Clearing the cache removes temporary data and can fix many issues. This won't delete your account or personal data:

• Go to your phone's Settings
• Tap "Apps" or "Applications"
• Find and tap "Servella"
• Tap "Storage"
• Tap "Clear Cache"
• If issues persist, you can also tap "Clear Data" (you'll need to log in again)
• Reopen the app and log in

Clear app cache (iPhone)

On iPhone, you'll need to delete and reinstall the app to clear its cache:

• Press and hold the Servella app icon
• Tap "Remove App" then "Delete App"
• Go to the App Store and reinstall Servella
• Log in with your email and password
• Your account and bookings will still be there

Check your phone's compatibility

The Servella app requires a minimum operating system version to work properly:

• iPhone: iOS 13.0 or later
• Android: Android 8.0 (Oreo) or later
• Check your phone's software version in Settings > About Phone
• If your phone doesn't meet these requirements, you can still use the website at servella.co.uk

Booking or payment issues in the app

If you're having trouble making bookings or payments specifically:

• Check your payment method is valid and not expired
• Ensure your card has sufficient funds
• Try removing and re-adding your payment method
• Check if you can complete the booking on the website instead
• Contact your bank if payments are being declined

Use the website as an alternative

If you're still having trouble with the app, you can always use our website:

• Visit servella.co.uk on your phone's browser
• Log in with the same email and password
• You can make bookings, manage your account, and do everything the app does
• Consider adding the website to your home screen for quick access

Contact support

If none of the above solutions work, please contact our support team. To help us resolve your issue quickly, please include:

• Your phone model (e.g., iPhone 14, Samsung Galaxy S23)
• Your operating system version (e.g., iOS 17.2, Android 14)
• The Servella app version (found in app settings)
• A description of the problem and when it started
• Screenshots of any error messages you're seeing
• What you were trying to do when the problem occurred